Some hotels take as much as 24 hours before they provide a confirmation number. If you do not get it in 24 hours, please let us know.

Specific hotel information such as property address and phone number, amenities, transportation to / from the airport, and other details is available online.

The default setting for Travalos price display depends on your country of origin, as some countries require showing taxes and fees and some do not. To change the setting, open the currency tab at the top of the screen and select a different price option. Depending on your selected settings under the currency tab, displayed room rates will note if the price listed does or does not include tax or service charges. You may also view the total price for a stay by continuing to the booking form.

Different rates may be due to the different promotions being offered by a property at any given time or because we obtain rates from many different suppliers.

Hot Deal, Non-refundable, Special conditions, etc is an indication of a special promotion with some form of discount for a particular property, room type, or period of stay. Bookings under promotion usually have a very strict cancellation policy which often results in a full period charge. Please make sure to read the booking conditions carefully before you submit your reservation.

The rates displayed are per room, NOT per person. It is important that you input the correct number of guests associated with this booking as rates may change based on occupancy. In some instances, a property limits the number of guests per room. To avoid additional charges when you check in, the number of guests must be accurate.

Most properties allow children to stay in the room with parents either with or without an extra bed. The normal property policy is not to charge for children if they are under 12 years of age. Some properties will limit occupancy of a room to two adults and one child. Only a few properties will have existing bedding for additional children, so an extra bed is usually required. Most properties will charge for this extra bed. Usually properties will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge, by some properties, for children under the age of 2.

Yes, this is possible as long as the room is available on the website when you make a search and if a hotel accepts last minute booking you can do

All promotional rates displayed are already discounted. If free nights are included in the booking, you will receive a discount worth the specified amount of nights. You will not get more free nights in addition to what you book on the website. Information regarding specific property promotions are also displayed on the booking form. For more details, please continue to the booking form.

ou can reserve up to 9 rooms per booking on Agoda. If you need more rooms, please make an additional booking. Please note that rooms are subject to availability, and that some properties may have different policies or conditions that apply to bookings of 5 rooms or more.

When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the "BOOK" button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service, the cancellation policy will be shown again upon cancellation. Note: Details and conditions in the cancellation policy will be different for each booking depending on the property, period of stay, room type, etc. Please read this carefully before submitting your booking.

Our partners have the ability to change rates and promotions at any time. Market conditions, changes in strategy, and availability are just a few reasons why you may experience this rate fluctuation.

Book Now, Pay Later conditions are based on the property's cancellation policy, check-in date, and the room availability. If you do not see it when you search, then it is not available for that property under that period of stay.

Local tax receipts are only available from properties for bookings where payments are made at the property. For pre-paid bookings (pay Travalos), we can issue local invoices for bookings in India since Agoda is a tax resident of India and also Agoda receipts for anywhere else.

Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date, banks may take up to 15 working days to refund this amount, or until your next billing cycle. The refund should be converted to your local currency by your credit card company. How your reservation is processed will determine what shows on your card statement. However, your statement will ALWAYS show "Travalos" somewhere in the subject line.